Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you and GrihaNexus ("GrihaNexus", "we", "us" or "our"), governing your access to and use of the GrihaNexus platform, software, APIs and related services (collectively, the "Services").

By accessing or using the Services, or by clicking to accept these Terms where that option is made available, you agree to be bound by them. If you are entering into these Terms on behalf of a company, lender, NBFC, DSA or other legal entity (the "Customer"), you represent that you have the authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, you may not access or use the Services.

• "Customer" means the entity (such as a bank, NBFC, lender, or DSA) that has agreed to use the Services.
• "End User" means any individual who accesses the Services through the Customer's deployment, including the Customer's employees and the Customer's own clients (for example, home-loan borrowers).
• "Customer Content" means any data, documents or information uploaded or provided by the Customer or End Users through the Services.
• "Services" means the GrihaNexus AI-assisted platform for home-loan origination, document processing and related functionality.

Access to paid Services is governed by an order form, statement of work or written agreement executed between the Customer and GrihaNexus. Unless otherwise stated: fees are due within thirty (30) days of the invoice date; all payments are non-refundable except as expressly set out in writing; and fees are exclusive of applicable taxes.

The Customer is responsible for all applicable taxes, levies and duties (including GST) imposed by Indian taxing authorities, other than taxes based on GrihaNexus's net income.

The Customer must designate one or more administrators to manage access to the Services. The Customer is responsible for maintaining the confidentiality of all login credentials and for all activity that occurs under its accounts.

The Customer is solely responsible for authorising and managing End User access, ensuring End Users comply with these Terms, and for the accuracy, quality and legality of all Customer Content provided by its End Users.

Subject to these Terms, GrihaNexus grants the Customer a limited, non-exclusive, non-transferable right to access and use the Services solely for its internal business purposes. The Customer and its End Users shall not:

• Use the Services in violation of any applicable law or regulation, including laws governing financial services, lending, data protection or anti-discrimination.
• Sublicense, resell, rent, lease or otherwise transfer rights to the Services except as expressly permitted.
• Reverse engineer, decompile or attempt to derive the source code of the Services.
• Copy, modify or create derivative works based on the Services.
• Use the Services to build a competing product or service.
• Interfere with or disrupt the integrity or performance of the Services, or attempt to gain unauthorised access to related systems or networks.
• Upload or transmit malicious code, or use the Services to send unsolicited communications or spam.

The Customer shall use the Services in compliance with all applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, applicable Reserve Bank of India (RBI) guidelines (including the Account Aggregator framework and Digital Lending guidelines), and the Consumer Protection Act, 2019. The Customer remains solely responsible for ensuring that its use of the Services complies with such requirements.

As between the parties, the Customer retains all right, title and interest in Customer Content. The Customer grants GrihaNexus a limited licence to use, process and store Customer Content solely as necessary to provide the Services.

The Customer acknowledges that the Services may process personal data, financial data and other sensitive information. The Customer is responsible for obtaining all necessary consents and providing all required disclosures to End Users in accordance with the Digital Personal Data Protection Act, 2023 and other applicable law.

GrihaNexus maintains administrative, technical and physical safeguards designed to protect Customer Content, and processes it in line with our Privacy Policy. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

GrihaNexus and its licensors retain all right, title and interest in the Services, including all software, algorithms, interfaces, models, databases and trademarks. These Terms grant no rights to GrihaNexus's intellectual property except the limited licence expressly set out here.

If you provide suggestions or feedback about the Services, you grant GrihaNexus a perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate that feedback without obligation to you.

The Services use artificial intelligence and machine learning. You acknowledge and agree that:

• AI-generated outputs, recommendations and analyses ("AI Outputs") may be inaccurate, incomplete or contain errors.
• AI Outputs are provided for informational purposes only and do not constitute legal, financial or professional advice.
• You must independently verify and review all AI Outputs before relying on them for any lending, underwriting, regulatory or business decision.
• You retain full responsibility for all decisions made using AI Outputs, including all credit, underwriting and compliance decisions.
• You shall not rely solely on AI Outputs for any decision that could materially affect an End User or any other person.

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory. To the fullest extent permitted by law, GrihaNexus disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

GrihaNexus does not warrant that the Services will meet your requirements, be uninterrupted, timely, secure or error-free, or that results obtained from the Services will be accurate or reliable.

To the maximum extent permitted by law, GrihaNexus shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to these Terms or the Services, regardless of the theory of liability and even if advised of the possibility of such damages.

To the maximum extent permitted by law, GrihaNexus's total cumulative liability arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the amounts paid by the Customer to GrihaNexus in the twelve (12) months preceding the claim; or (b) ten thousand Indian Rupees (₹10,000).

The Customer shall indemnify and hold harmless GrihaNexus and its personnel from any claims, damages, losses and expenses (including reasonable legal fees) arising out of the Customer's or its End Users' use of the Services in violation of these Terms, the Customer Content, any dispute between the Customer and an End User, the Customer's violation of applicable law, or any lending, underwriting or business decision made by the Customer using the Services.

These Terms commence when you first access the Services and continue until terminated. Either party may terminate on written notice if the other materially breaches these Terms and fails to cure within thirty (30) days, or becomes subject to insolvency proceedings.

On termination, your right to access the Services ceases, you must pay all outstanding fees, and provisions that by their nature should survive (including confidentiality, intellectual property, disclaimers, limitation of liability, indemnification and governing law) shall survive.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to applicable law, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or related to these Terms.

GrihaNexus may update these Terms from time to time; material changes will be communicated via email or through the Services, and continued use after such changes constitutes acceptance. These Terms, together with any order form and the Privacy Policy, constitute the entire agreement between the parties. If any provision is held unenforceable, the remaining provisions continue in full force. Neither party is liable for delays caused by events beyond its reasonable control.